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Parcel Proof of Delivery Features

Backed by 40 years of expertise, TouchStar has established itself as the trusted partner for leading organisations worldwide, delivering reliable Parcel Proof of Delivery solutions.

Digital Delivery Management for Smarter, Faster Operations

Touchstar’s Parcel Proof of Delivery system connects your drivers, depot, and back office in real time — reducing admin, eliminating paper, and giving you full visibility from dispatch to doorstep.

Backed by 40 years of delivery technology expertise, TouchStar helps logistics teams deliver faster, smarter, and with total confidence.

Whether you’re managing a local fleet or a national operation, we connect your people, processes, and performance into one streamlined platform.

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Key Features That Transform Your Delivery Operations

Electronic Proof of Delivery (ePOD)

Drivers capture customer signatures, photos, or barcode scans directly on mobile devices — instantly confirming delivery and attaching proof to client records.

Streamline Workflows: Automate routine tasks, resequences routes, and reduce the time spent on manual processes.

Minimise Manual Tasks: Cut down paperwork, eliminate duplicate data entry, and free up staff to focus on high-value activities.

Provide Real Time Visibility: Keep drivers, back-office teams, and customers fully informed with live updates, status tracking, and instant delivery confirmation.

Enhance Accuracy and Compliance: Reduce errors, provide auditable digital records, and strengthen fraud protection.

Improve Customer Experience:Reduce errors, provide auditable digital records, and strengthen fraud protection.

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PODStar Electronic Proof of Delivery

Real-Time Control of Jobs, Routes, and Assets

Keep deliveries running smoothly with complete oversight of jobs, routes, and vehicles.

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Route Management

Smart Job Allocation: Assign jobs to drivers and vehicles in the most logical order, saving time and reducing paperwork.

  • Optimised Routes: Plan the most efficient routes with digital mapping, cutting mileage and fuel usage.
  • Real-Time Updates: Adjust manifests and schedules instantly when plans change, keeping drivers and back-office teams in sync.

Vehicle and Driver Tracking

Monitor your fleet in real time for full operational visibility.

  • Live Location: See where each driver and vehicle is at any moment.
  • Job Status at a Glance: View deliveries and exceptions on the same platform — no extra software needed.
  • Enhanced Oversight: Quickly identify delays or routing issues.

Driver Administration

Simplify timesheets, expenses, and leave management from the driver app.

  • Paperless Workflow: Submit requests directly from the handheld device.
  • Time Savings: Reduce back-office administration and lost paperwork.
  • Streamlined Approvals: Faster processing of holidays, expenses, and timesheets.

Returnable Asset Tracking

Keep track of cages, trolleys, pallets, and other field assets.

  • Asset Visibility: Know exactly what’s in the field at any time.
  • Loss Prevention: Minimise missing or stolen items.
  • Flexible Reporting: Generate asset reports instantly for reconciliation.

Real-Time Delivery Visibility

Dynamic Real Time Run List

Monitor jobs and runs in real time with TouchStar’s Dynamic Real-Time Run List. Often displayed on large office screens, it provides a clear visual overview and highlights issues immediately for rapid intervention.

Live Updates: Track ETAs, delivery progress, and exceptions as they happen.

Visual Alerts: Spot delays or problem areas instantly.

Actionable Insights: Drill down for detailed information and reporting.

Operational Support: Improve planning, resource allocation, and overall efficiency.

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Route Optimisation

Real-Time Delivery Tracking & Customer Transparency

Stay fully informed on every delivery, from the moment jobs are dispatched to the point they reach your customer.

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Instant Invoicing and Cash Collection

Generate invoices and update payments in real time.

  • Accelerated Billing: Invoices created as soon as deliveries are completed.
  • Accurate Records: Payments and outstanding balances updated instantly.

Customer Portal

Give your customers direct access to live delivery information.

  • Self-Service: Customers view orders, PODs, and delivery status.
  • Reduced Calls: Less back-and-forth with your team.
  • Improved Transparency: Customers are informed at every stage.

Traceability and Fraud Protection

Combine signature, photo, and geo-location to protect against disputes.

  • Complete Audit Trail: Every delivery is fully recorded and verifiable.
  • Reduce Fraud: Hard-to-manipulate digital records protect your business.
  • Faster Resolution: Quicker handling of exceptions and disputes.
  • Reduced Errors: Minimise reconciliation mistakes.

Delivery Windows & Drop & Go

Boost client-specific delivery windows and unattended drop-off proof.

  • Time-Sensitive Deliveries: Pre-planned schedules reduce delays.
  • Verified Drop-Offs: Photos, date, time, and GPS confirm unattended deliveries.
  • Operational Efficiency: Fewer failed attempts, less wasted travel.

Other Key Features of TouchStar Proof of Delivery

Digital POD Archive

Store and access all delivery records digitally. TouchStar’s Proof of Delivery system allows you to quickly retrieve any POD without sifting through paper files, maintain complete delivery records that are never lost or misplaced, and save hours previously spent searching through paperwork.

Discrepancies & Dispute Resolution

Manage delivery issues and disputes from start to finish. Exceptions are logged in real time and routed to the back office, reducing errors and disputes with verifiable digital records. This enables faster resolution, improves customer satisfaction, and minimises the need for credit notes.

Enhanced Efficiency

Maximise deliveries per run with data-driven insights. TouchStar helps you manage routes, workloads, and fleet utilisation to increase ROI, complete more deliveries with the same resources, and continuously refine operations through actionable analytics.

Our Partners & Customer

Acorn Industrial
Metsec TouchStar PODStar Testimonial Logo
TouchStar Herts Fullstop testimonial logo
The Bread Factory
QE Facilities
New Wave Seafood
Wilson of Kendal TouchStar Testimonial Logo

TouchStar Support Services

We can support your operation in both the initial Project Implementation and also with on-going Helpdesk Support Services.

Project Implementation Services include:

  • Initial System Scoping and Specification
  • Go-Live Support
  • Installation and Configuration
  • Training
  • Project Management

Support Services

  • 24/7 UK-Based Support Helpdesk
  • Rapid Response engineer call-out
  • Hardware support

Software and Hardware Integration

API Integration

TouchStar offers rapid connectivity through two powerful options: a sophisticated middleware solution or full API integration. These approaches ensure seamless integration with your existing systems in the shortest possible time.

Whether you’re working with an ERP, a Warehouse Management System (see our preferred WMS partners), a Transport Management System, or an industry-standard accounting package, TouchStar makes interoperability simple and efficient.

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Mobile Computing Hardware

PODStar works on virtually any Android device – from smartphones to rugged units – and connects effortlessly over global mobile networks.

With flexible hardware options from leading brands and decades of expertise behind it, PODStar delivers reliability wherever your drivers go.

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Linking EPOD & WMS

TouchStar partners with leading software and hardware providers to deliver seamless integration and reliable performance.

PODStar connects effortlessly with ERP, WMS, and accounts systems for real-time visibility, while running on Android devices from trusted brands like Honeywell, Zebra, and Samsung. Fast implementation, flexible hardware options – everything you need to keep your operations moving

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Delivering Parcel Proof of Delivery Across the UK

TouchStar PODStar Tican Chilled Case Study Truck Image

Food Logistics

Parcel Proof of Delivery

Tican Chilled

Tican Chilled is a dedicated wholesaler, supplying UK butchers with 100% British hand-reared beef, lamb, poultry, pork and bacon. It chose PODStar to automate its delivery processes.
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TouchStar Case Study Image Herts Fullstop

Education

Parcel Proof of Delivery

Warehouse & Distribution

Herts Fullstop

Herts FullStop is the UK’s fastest growing Education supplier. It’s turned proof of delivery into an electronic, real-time process with PODStar.
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TouchStar The Bread Factory EPOD Case Study Image

Food Logistics

Parcel Proof of Delivery

Warehouse & Distribution

The Bread Factory

The Bread Factory delivers to some of the best chefs and retailers in London. It’s used TouchStar technology to help it expand further afield and reduce its paper trail by 80%.
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TouchStar QE Facilities EPOD Case Study Image

Healthcare

Parcel Proof of Delivery

QE Facilities

QE Facilities is a well-established wholly owned subsidiary company of Gateshead Health NHS Foundation Trust. It’s transformed and optimised route planning using PODStar.
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TouchStar V J Technology Case Study Image

Construction

Industrial Parts

Parcel Proof of Delivery

Warehouse & Distribution

V J Technology

V J Technology (VJT) is one of the UK’s leading distributors of fixings, fasteners and building consumables, supplying some of the most renowned names in construction and civil engineering. It’s linked PODStar to its ERP system for a real-time view of deliveries
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Metsec office

Construction

Industrial Parts

Manufacturing

Parcel Proof of Delivery

Voestalpine Metsec

Voestalpine Metsec select EPOD system from Manchester-based TouchStar Technologies. Voestalpine Metsec plc is the UK’s largest specialist cold roll-forming company, providing products for the construction and manufacturing industries. It chose TouchStar to meet its ‘on time delivery’ customer promise.
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P&B Foods HQ

Parcel Proof of Delivery

Acorn Industrial Services Case Study

Acorn sought a system that would optimise its delivery operations. After an extensive and thorough examination of available systems the Acorn management team selected the ‘PODStar’ Electronic Proof of Delivery system from Manchester-based Touchstar Technologies.
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Houghtons Case Study Image

Parcel Proof of Delivery

Houghton's of London Case Study

Acorn sought a system that would optimise its delivery operations. After an extensive and thorough examination of available systems the Acorn management team selected the ‘PODStar’ Electronic Proof of Delivery system from Manchester-based Touchstar Technologies.
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Want to chat to a member of our team?

Get in touch for a no obligation conversation about your current situation, needs and challenges and we’ll use our market-leading experience and expertise to provide you with advice, recommendations and a clear path forward.

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