Seamless Automation with Touchstar Parcel Proof of Delivery

“We have only been using the system for a short period of time, but it has already proved to be an asset for customers chasing POD’s, for our sales team locating the drivers on their deliveries, and being able to give customers an ETA for their deliveries. The product itself is very easy to use with very minimal driver training on the handhelds required. I have rolled the system out to all of my drivers with very minimal disruption to the operation. All the drivers like the ease of use on the PODStar app and several customers have commented that they like how quickly they can get a POD sent directly to them after the job is completed.”

Thanks to TouchStar we are now able to have more informed conversations, plan better and offer an improved service to our customers. The solution also guarantees compliance and gives us a greater degree of accuracy in our conversations with our sales team and of course our customers.

“We have the PODStar system installed in four of our divisions. In TouchStar we’re happy that we’ve found an organisation whose professionalism extends beyond the product itself, right through to the installation and support aspects of the project. Our drivers appreciate the simplicity and user-friendliness of the system and it has also ensured that we’re legally compliant. Overall we’re delighted with the system and, as we continue to expand, we look forward to a long-term relationship with TouchStar.”

“TouchStar’s Android solution provides DCC Energi with a highly flexible, streamlined and cost-effective operation, eliminating mistakes which arise from a paper-based system and ensuring staff spend their time providing excellent customer service.”

“We have now been using the system for a number of years and it has proven to be an invaluable asset for Tican management and our clients alike. It greatly simplifies the process for customers chasing POD’s and for locating the drivers on their deliveries.”

“Right from the first meeting I was impressed with how the team at Touchstar firstly presented the product and secondly with its comprehensive feature set. I am convinced the system will be an asset for customers chasing POD’s and for our customer services team in locating the drivers on their deliveries and being able to give customers ETA’s for their deliveries.”

“TouchStar’s PODstar system has revolutionised our delivery service. As well as saving time, the real-time visibility offered by the system means problems can be acted on immediately rather than waiting for a driver to return to the depot.

Mistakes have been reduced, productivity has been increased and duplication of effort has been eradicated. Meanwhile, customer satisfaction has grown thanks to the slicker service, drivers aren’t slowed down by paper processes and managers are able to make informed decisions thanks to the increased flow of accurate information.”

“We had the PODStar system installed initially in our Middlesex HQ. We’ve subsequently expanded our business to cover the north of the UK and have established offices and a warehouse in Manchester. Our rapid growth saw an exponential growth in paperwork which was a nightmare until the new system enabled us to effectively go paperless. Efficiency has massively improved and error rates have plummeted”

“Our customers can login to the cloud-based system and enter jobs, view jobs and even track their deliveries, all of which offers a significant advancement in the service that we provide to our valued clients”.

“We had the PODStar system installed initially in our Middlesex HQ. We’ve subsequently expanded our business to cover the north of the UK and have established offices and a warehouse in Manchester. Our rapid growth saw an exponential growth in paperwork which was a nightmare until the new system enabled us to effectively go paperless. The Middlesex implementation went exceedingly well and the Touchstar system will shortly be rolled out to Manchester so that our entire organisation can accrue the benefits.” Nicola Webb concludes: “We’re delighted that Touchstar’s professionalism extends beyond the product itself, right through to the installation and support aspects of the project. Overall we’re very pleased with the system and, as we continue to expand, we look forward to continuing our relationship with TouchStar.”

“TouchStar’s PODStar system has already transformed our operations in multiple ways. We’ve reduced paper by around 80%, improved transparency across deliveries, and elevated our service levels. The app is very easy to use, and our drivers picked it up quickly, so we were able to roll it out with minimal disruption. Perhaps most importantly, we now have an irrefutable, real-time record of what we deliver — and that gives us, and our customers, peace of mind. Since the rollout of PODStar, our credit notes have reduced significantly, which has had a real impact on both operational efficiency and customer satisfaction.”