Industrial Parts Distribution: TouchStar’s EPOD System for Precision, Speed & Control

In the demanding and precision-driven world of industrial parts distribution, accuracy, speed, and reliability are non-negotiable. PodStar, developed by TouchStar, is engineered to streamline complex delivery operations and inventory management.

Key Challenges in Industrial Parts Distribution & TouchStar’s Solutions

Industrial parts distribution is a high-stakes, time-sensitive sector where delays, disputes, and inefficiencies can have costly ripple effects across entire supply chains.

PODStar, developed by TouchStar, is a complete Electronic Proof of Delivery (EPOD) system tailored to meet the unique demands of this sector—helping distributors deliver faster, smarter, and with full traceability.

Find Out More
Industrial Parts Warehouse

Tackling Industry Challenges with PODStar

Explore Key Features

Urgent Delivery Requirements & SLA Management

Industrial clients often require parts urgently to avoid costly downtime. Missed delivery windows can damage relationships and reputations.

PODStar’s Solution:

  • Customisable Service Level Agreements (SLAs) with time-window alerts.
  • Real-time job scheduling and route management to meet tight deadlines.
  • Live driver tracking for proactive communication and ETA updates.

Dispute Resolution & Proof of Fulfilment

Disputes over missing or damaged parts can lead to credit notes, lost revenue, and strained client relationships.

PODStar’s Solution:

  • Digital signature capture with time, date, and geo-location stamps.
  • Photographic evidence and barcode scanning attached to each POD.
  • Instant transmission to back-office systems for fast resolution and invoicing.

Inventory Visibility & Supply Chain Coordination

Industrial parts distributors often manage complex inventories across multiple locations and vehicles.

PODStar’s Solution:

  • Real-time data sharing between mobile devices and back-office systems.
  • Integration with ERP, WMS, and accounting platforms for end-to-end visibility.
  • Digital POD archive for easy access and audit trail.

Operational Inefficiencies & Paper-Based Processes

Manual paperwork slows down invoicing, increases errors, and limits scalability.

PODStar’s Solution:

  • Paperless workflows with instant data capture and transmission.
  • Automated vehicle checks and driver declarations for compliance.
  • Instant invoicing triggered upon delivery confirmation.

Customer Satisfaction & Performance Monitoring

Industrial clients expect transparency, reliability, and responsive service.

PODStar’s Solution:

  • Satisfaction surveys with star ratings and comments.
  • Discrepancy management tools for on-site issue resolution.
  • Performance reporting to monitor delivery success and driver behaviour.

Why PODStar for Industrial Parts Distribution?

End-to-End Control:

From job creation to delivery confirmation, every step is digitised and traceable.

Scalable & Configurable:

Works for small fleets or large operations, with bespoke options available.

Customer-Centric Delivery:

Improve satisfaction with accurate, timely, and transparent service.

Delivering Solutions Across the UK

Rix TouchStar Testimonial Icon
DHL Logo
TouchStar Certas Testimonial Logo

Delivering Industrial Parts Across the UK

TouchStar V J Technology Case Study Image

Construction

Industrial Parts

Parcel Proof of Delivery

Warehouse & Distribution

V J Technology

V J Technology (VJT) is one of the UK’s leading distributors of fixings, fasteners and building consumables, supplying some of the most renowned names in construction and civil engineering. It’s linked PODStar to its ERP system for a real-time view of deliveries
Learn More
Metsec office

Construction

Industrial Parts

Manufacturing

Parcel Proof of Delivery

Voestalpine Metsec

Voestalpine Metsec select EPOD system from Manchester-based TouchStar Technologies. Voestalpine Metsec plc is the UK’s largest specialist cold roll-forming company, providing products for the construction and manufacturing industries. It chose TouchStar to meet its ‘on time delivery’ customer promise.
Learn More

The latest developments in our Industrials Parts blogs

Customer Service

Parcel Proof of Delivery

Customer service and the PODStar approach

We all know what good customer service feels like, being treated as a valued client, not just ...

Read more
Future Logistics

Parcel Proof of Delivery

The role of technology in delivering logistics success for SMBs

Small to medium-sized businesses (SMBs) are the backbone of the economy, offering innovation a...

Read more
Recession

Parcel Proof of Delivery

Should organisations invest in IT during uncertain economic times?

As economic pressures mount, logistics companies face tough choices about IT investment. This ...

Read more
Real-time data in logistics

Parcel Proof of Delivery

The impact of real-time data capture in Warehousing and Logistics

When it comes to commerce, speed is of the essence and once purchases are made, we want the it...

Read more

Want to chat to a member of our team?

Get in touch for a no obligation conversation about your current situation, needs and challenges and we’ll use our market-leading experience and expertise to provide you with advice, recommendations and a clear path forward.

Get in Touch