Seamless Automation with TouchStar Parcel Proof of Delivery

We have only been using the system for a short period of time, but it has already proved to be an asset for customers chasing POD’s, for our sales team locating the drivers on their deliveries, and being able to give customers an ETA for their deliveries. The product itself is very easy to use with very minimal driver training on the handhelds required. I have rolled the system out to all of my drivers with very minimal disruption to the operation. All the drivers like the ease of use on the PODStar app and several customers have commented that they like how quickly they can get a POD sent directly to them after the job is completed.

We were amazed at the speed which TouchStar understood our business requirements and converted them into pragmatic solutions. We had tried and failed with a different mobile software system so all of our cleaners already had PDA hardware that was compatible with the PODStar program and they took to the new system with ease.

We now have state-of-the-art back office systems that allow our staff in the office to manage both ad-hoc and planned maintenance activities. We have complete transparency of work carried out, jobs still outstanding and the availability and position of cleaning personnel.

The handheld system for our cleaners is also hugely beneficial as they receive complete job instructions wherever they are, and complete the job sheet recording the details of what was carried out along with photos of completed work, customer name and signature to approve job completion.

The combination of the two systems has ensured that we are meeting our core business objectives. In particular we are increasing the productivity of cleaning personnel and improving service levels for our valued customer base.

In TouchStar we found an organisation whose professionalism extended beyond the excellence of the PODStar product itself, right through to the installation and support aspects of the project. Our delivery drivers appreciate the simplicity and user-friendliness of the system, and it’s helped ensure that we’re legally compliant. Our customers have expressed their appreciation of the client portal facility. Overall, we’re delighted with the system and, as we continue to expand, we look forward to a long-term relationship with TouchStar.

We have the PODStar system installed in four of our divisions. In TouchStar we’re happy that we’ve found an organisation whose professionalism extends beyond the product itself, right through to the installation and support aspects of the project. Our drivers appreciate the simplicity and user-friendliness of the system and it has also ensured that we’re legally compliant. Overall we’re delighted with the system and, as we continue to expand, we look forward to a long-term relationship with TouchStar.

Our rapid growth saw an exponential growth in paperwork which was a nightmare until the new system enabled us to effectively go paperless. TouchStar Technologies have been fantastic in how they’ve tailored the software to meet our exact requirement. The pace at which they adapted the system to meet our need has been instrumental in optimising our delivery operation. The trial implementation went exceedingly well and the PODStar system will shortly be rolled out fully so that our entire organisation can accrue the benefits.”

We’re delighted that Touchstar’s professionalism extends beyond the product itself, right through to the installation and support aspects of the project. Overall we’re very pleased with the system and, as we continue to expand, we look forward to continuing our relationship with TouchStar.

“We have now been using the system for a number of years and it has proven to be an invaluable asset for Tican management and our clients alike. It greatly simplifies the process for customers chasing POD’s and for locating the drivers on their deliveries.”

Right from the first meeting I was impressed with how the team at Touchstar firstly presented the product and secondly with its comprehensive feature set. I am convinced the system will be an asset for customers chasing POD’s and for our customer services team in locating the drivers on their deliveries and being able to give customers ETA’s for their deliveries.

TouchStar’s PODstar system has revolutionised our delivery service. As well as saving time, the real-time visibility offered by the system means problems can be acted on immediately rather than waiting for a driver to return to the depot.

Mistakes have been reduced, productivity has been increased and duplication of effort has been eradicated. Meanwhile, customer satisfaction has grown thanks to the slicker service, drivers aren’t slowed down by paper processes and managers are able to make informed decisions thanks to the increased flow of accurate information.