Third-Party Logistics: PODStar’s EPOD System for Smarter, Leaner Logistics

PODStar: Resolves disputes & eliminates credit notes … and a whole lot more!

A Complete Electronic Proof of Delivery System for Third-Party Logistics

Third-party logistics (3PL) providers operate in one of the most demanding sectors of the supply chain—balancing cost pressures, customer expectations, and operational complexity.

PODStar, developed by TouchStar, is a highly configurable Electronic Proof of Delivery (EPOD) system built to help 3PLs streamline operations, reduce disputes, and deliver exceptional service.

 

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Black Smart Phone with Proof of Delivery

Key Challenges in 3PL & How PODStar Solves Them

Explore Key Features

1. Operational Inefficiencies & Legacy Systems

Outdated technology and manual processes hinder order fulfilment and increase error rates.

PODStar’s Solution:

  • Drag-and-drop job planning with real-time visibility of pallet, weight, and revenue data.
  • Digital manifests and route optimisation to reduce fuel costs and improve delivery speed.
  • Cloud-based EPOD system that integrates seamlessly with ERP, WMS, and accounting platforms.

2. Rising Customer Expectations

Clients demand transparency, speed, and accuracy—especially in last-mile delivery.

PODStar’s Solution:

  • On-screen signatures, geo-tagged photos, and timestamps for indisputable proof of delivery.
  • Real-time discrepancy reporting via drop-down menus for immediate back-office action.
  • Delivery window optimisation ensures timely arrivals and fewer missed slots.

3. Dispute Resolution & Credit Notes

Disputes over deliveries can lead to costly credit notes and strained client relationships.

PODStar’s Solution:

  • Complete digital audit trail from dispatch to delivery.
  • Photo and signature capture eliminates ambiguity and supports faster resolution.
  • Drop & Go disclaimers prove safe delivery even when no recipient is present.

4. Labour Shortages & Operational Complexity

Staffing constraints and inefficient scheduling impact profitability.

PODStar’s Solution:

  • Optimised job scheduling to maximise driver productivity and reduce idle time.
  • Fleet tracking via mobile devices for real-time location and performance monitoring.
  • Automated updates on job status, cash collection, and delivery confirmation.

5. Compliance & Traceability

Maintaining regulatory compliance and full supply chain visibility is increasingly critical.

PODStar’s Solution:

  • End-to-end traceability from warehouse to customer.
  • Digital records support audit readiness and regulatory reporting.
  • Integration with WMS systems extends visibility beyond the warehouse.

Why PODStar for 3PL Providers?

Scalable & Configurable:

Works for small fleets or enterprise-level operations.

Real-Time Control:

From job planning to delivery confirmation, every step is tracked.

Professional Image:

Impress clients with modern, cloud-based delivery tech.

Faster Cash Flow:

Instant invoicing and reduced disputes improve financial performance.

Delivering Solutions Across the UK

Tican Chilled TouchStar Testimonial Logo
New Wave Seafood
METSEC
Wilson of Kendal TouchStar Testimonial Logo
QE Facilities
The Bread Factory

Delivering Industrial Parts Across the UK

TouchStar V J Technology Case Study Image

Construction

Industrial Parts

Parcel Proof of Delivery

Warehouse & Distribution

V J Technology

V J Technology (VJT) is one of the UK’s leading distributors of fixings, fasteners and building consumables, supplying some of the most renowned names in construction and civil engineering. It’s linked PODStar to its ERP system for a real-time view of deliveries
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Metsec office

Construction

Industrial Parts

Manufacturing

Parcel Proof of Delivery

Voestalpine Metsec

Voestalpine Metsec select EPOD system from Manchester-based TouchStar Technologies. Voestalpine Metsec plc is the UK’s largest specialist cold roll-forming company, providing products for the construction and manufacturing industries. It chose TouchStar to meet its ‘on time delivery’ customer promise.
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