FuelStar’s Smart Response to Industry Challenges

In the dynamic and customer-focused world of home heating oil delivery, reliability, safety, and operational efficiency are paramount. FuelStar, developed by TouchStar, is purpose-built to meet the unique challenges faced by heating oil distributors.

Key Challenge in Home Heating Oil Distribution & FuelStar’s Solutions

Delivering home heating oil is a mission-critical service, especially in rural and off-grid areas. But the sector faces mounting pressures—from seasonal volatility and environmental regulations to digital transformation and customer expectations.

FuelStar, developed by TouchStar, is designed to help distributors overcome these challenges with precision, agility, and innovation.

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BP Tanker

Tackling Industry Challenges with FuelStar

Explore Key Features

Seasonal Demand Spikes & Route Disruption

Winter surges and unpredictable weather can overwhelm delivery schedules and logistics.

FuelStar’s Solution:

  • Real-time route management using live traffic data.
  • Dynamic job allocation with drag-and-drop planning tools.
  • Live manifest updates during driver shifts to adapt to changing conditions.

Supply Chain Volatility & Inventory Management

Fuel shortages and price fluctuations can disrupt operations and customer trust.

FuelStar’s Solution:

  • Live data sharing on vehicle position, on-board stock, and delivery volumes.
  • Cloud-based back-office integration for proactive stock monitoring and order planning.
  • Repurposing non-delivered product, in real time.

Regulatory Compliance & Safety

Handling hazardous materials and operating in residential zones demands strict adherence to safety protocols.

FuelStar’s Solution:

  • In-cab prompts for statutory vehicle checks with timestamped digital records.
  • Fault management by exception for rapid escalation and resolution.
  • ATEX-certified mobile devices for safe operation in explosive environments.

Environmental Pressures & Sustainability Goals

The push toward cleaner fuels is reshaping the market.

FuelStar’s Solution:

  • Supports delivery of alternative fuels like Bioheat® and biodiesel blends.
  • Paperless workflows reduce waste and carbon footprint.
  • Efficient routing minimises fuel consumption and emissions.

Legacy Systems & Operational Inefficiencies

Manual processes slow down billing, increase errors, and limit scalability.

FuelStar’s Solution:

  • Electronic Proof of Delivery (ePOD) enables same/next-day invoicing.
  • Automated data entry at the meter or tablet reduces duplication and errors.
  • Two-way communication between drivers and back-office for real-time updates.

Why TouchStar

End-to-End Visibility:

From job scheduling to delivery confirmation, every step is tracked.

Customer-Centric:

Delivery comments, read receipts, and live updates improve service quality.

Future-Proof Technology:

Designed to evolve with your business and the energy landscape.

Delivering Solutions Across the UK

Rix TouchStar Testimonial Icon
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Carr's Billington
NWF Fuels
Ford Fuels TouchStar Testimonial Logo
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ATF Fuels
Donegal Oil
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James D Bilsland
Manx Petroleum
Carnegie Fuels
Morgan Fuels
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Delivering Bulk Proof of Delivery Systems Across the UK

TouchStar Rix Fuel Oil Case Study Hero

Bulk Proof of Delivery

Fuel Distribution

Rix Petroleum

Rix Petroleum, one of the UK’s oldest family-owned fuel distributors, worked with TouchStar to modernise its delivery operations to support future growth and maintain high customer service standards.
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TouchStar Certas FuelStar Case Study Image

Bulk Proof of Delivery

Fuel Distribution

Certas

Certas partnered with TouchStar to implement an on-board digital solution that streamlined form-filling, reduced errors, and improved real-time communication between drivers and fleet managers.
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DCC TouchStar FuelStar Case Study Driver Image

Bulk Proof of Delivery

Fuel Distribution

Warehouse & Distribution

DCC Energi (Fuel Oil Petroleum)

DCC Energi, a major Danish energy distributor formed through the acquisition of Shell’s oil distribution business, needed to modernise its ageing in-cab technology to maintain high service levels and operational efficiency.
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Fuel Delivery Tanker

Bulk Proof of Delivery

Fuel Distribution

WP Group (Fuel Oil & Lubricants Distribution)

WP Group, a rapidly expanding fuel and lubricants distributor in Central and Southern England. It used TouchStar to overcome operational challenges associated to its paper-based system—particularly in managing remote, driver-led depots.
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TouchStar Flogas Digitisation Case Study Image

Bulk Proof of Delivery

Fuel Distribution

LPG Distribution

Flogas (LPG Distribution)

TouchStar was chosen by Flogas to help digitise its supply-chain from order creation to delivery and invoice.
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TouchStar Calor LPG Fuel Tanker Case Study Image

Fuel Distribution

LPG Distribution

Calor Ireland

Discover how TouchStar’s FuelStar system transformed Calor Ireland’s LPG delivery operations, enhancing efficiency and customer satisfaction. Read the full case study.
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Ford Fuels Tank Image

Bulk Proof of Delivery

Fuel Distribution

Ford Fuels

Discover how Ford Fuels partnered with TouchStar to eliminate paperwork, enhance delivery efficiency, and improve customer service across the South West.
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