Transform your Wood Pellet Distribution Operations

In the growing and sustainability-focused world of wood pellet distribution, efficiency, reliability, and compliance are key to success. FuelStar, developed by TouchStar, is purpose-built to tackle the unique challenges faced by pellet distributors.

Key Challenges in Biomass Distribution & FuelStar’s Solutions

As the demand for renewable energy intensifies, wood pellet and biomass distribution has become a vital part of the Europe’s energy mix. Yet, the sector faces significant challenges—from seasonal volatility and regulatory pressure to logistical complexity and digital transformation. FuelStar, developed by TouchStar, is purpose-built to help distributors navigate these challenges with confidence and efficiency.

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Fuel Delivery Man

Tackling Industry Challenges with FuelStar

Explore Key Features

Seasonal Demand & Route Management

Biomass deliveries often peak in colder months, creating pressure on logistics and route planning.

FuelStar’s Solution:

  • Real-time route management using live traffic and weather data.
  • Drag-and-drop job planning for quick reallocation of deliveries.
  • Live manifest updates during driver shifts to adapt to changing conditions.

Quality Standards Support

Biomass fuels are subject to strict sustainability and safety standards.

FuelStar’s Solution:

  • Digital vehicle checks with timestamped records and fault escalation.
  • Customisable compliance workflows to meet evolving standards.

Supply Chain Complexity & Visibility

Biomass supply chains span multiple stakeholders and geographies, making visibility and coordination essential.

FuelStar’s Solution:

  • Live data sharing on vehicle position, load status, and delivery metrics.
  • Integrated back-office systems for seamless communication across teams.
  • Mapping Console for real-time tracking and historical audit trails.

Sustainability & Environmental Impact

Biomass is a green fuel—but only when sourced, transported, and delivered efficiently.

FuelStar’s Solution:

  • Efficient routing to reduce fuel consumption and emissions.
  • Paperless workflows to eliminate waste and streamline operations.
  • Support for alternative fuels including wood pellets, biomass blends, and future bioenergy formats.

Operational Inefficiencies & Legacy Systems

Manual processes and disconnected systems slow down billing, increase errors, and limit scalability.

FuelStar’s Solution:

  • Electronic Proof of Delivery (ePOD) with geotagging and signature capture.
  • Single data entry at the tablet to reduce duplication.
  • Two-way communication between drivers and back-office for real-time updates.

Why FuelStar for Biomass Distribution?

End-to-End Visibility:

From job scheduling to delivery confirmation, every step is tracked.

Customer Features:

Delivery comments, read receipts, and live updates improve service quality.

Future-Proof Technology:

Designed to evolve with your business and the renewable energy landscape.

Delivering Solutions Across the UK

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TouchStar Certas Testimonial Logo
Balcas Energy

Delivering Bulk Proof of Delivery Systems Across the UK

TouchStar Rix Fuel Oil Case Study Hero

Bulk Proof of Delivery

Fuel Distribution

Rix Petroleum

Rix Petroleum, one of the UK’s oldest family-owned fuel distributors, worked with TouchStar to modernise its delivery operations to support future growth and maintain high customer service standards.
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TouchStar Certas FuelStar Case Study Image

Bulk Proof of Delivery

Fuel Distribution

Certas

Certas partnered with TouchStar to implement an on-board digital solution that streamlined form-filling, reduced errors, and improved real-time communication between drivers and fleet managers.
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DCC TouchStar FuelStar Case Study Driver Image

Bulk Proof of Delivery

Fuel Distribution

Warehouse & Distribution

DCC Energi (Fuel Oil Petroleum)

DCC Energi, a major Danish energy distributor formed through the acquisition of Shell’s oil distribution business, needed to modernise its ageing in-cab technology to maintain high service levels and operational efficiency.
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Fuel Delivery Tanker

Bulk Proof of Delivery

Fuel Distribution

WP Group (Fuel Oil & Lubricants Distribution)

WP Group, a rapidly expanding fuel and lubricants distributor in Central and Southern England. It used TouchStar to overcome operational challenges associated to its paper-based system—particularly in managing remote, driver-led depots.
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TouchStar Flogas Digitisation Case Study Image

Bulk Proof of Delivery

Fuel Distribution

LPG Distribution

Flogas (LPG Distribution)

TouchStar was chosen by Flogas to help digitise its supply-chain from order creation to delivery and invoice.
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TouchStar Calor LPG Fuel Tanker Case Study Image

Fuel Distribution

LPG Distribution

Calor Ireland

Discover how TouchStar’s FuelStar system transformed Calor Ireland’s LPG delivery operations, enhancing efficiency and customer satisfaction. Read the full case study.
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Ford Fuels Tank Image

Bulk Proof of Delivery

Fuel Distribution

Ford Fuels

Discover how Ford Fuels partnered with TouchStar to eliminate paperwork, enhance delivery efficiency, and improve customer service across the South West.
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